Integrated Cargo Insurance FAQs
Q: How can I pay for insurance in the platform?
A: You can either enter your credit card information or choose invoice billing.
If you choose to pay with a credit card, it will be used for all future insurance purchases.
Please note, you can switch to invoice billing at any time.
Q: How does invoice billing work?
A: If you selected Invoice Billing, you’ll need to do the following:
First-time insurance customers will receive an invoice from MyCarrier the next day.
Please inform your accounting department, so they know to expect this information.
Additionally, in order to use invoicing for future payments, you must add your accounting team’s information here.
Once you are set up to be invoiced, your accounting team will receive all invoices on the 1st and 15th of the month.
Upon completion of dispatching your insured shipment, you’ll have the ability to download a copy of your insurance certificate and invoice that you can share with your accounting team.
Q: How do I file a claim?
A: In the event of loss or damage, take the following steps to file a claim:
- Click on the shipment’s BOL to open up shipment details and click on the File a Claim tile. Detailed claim filing instructions are located in your insurance certificate. Upon filing a claim, Customer support will immediately be notified.
- Set up your claims portal account. There are guided instructions with links that will help you with this process.
- Submit the necessary documentation into the claims portal – proof of damage (signed delivery receipt), cost of damaged items, and original BOL. Once all documentation is provided, you should be paid within two weeks!
- Check the status of your claim within the portal as it moves through the process.
