How Profast Achieved a 30% Reduction in Freight Costs with MyCarrier

Company Background

ProFast is a family-owned distributor of commercial roofing supplies, known for its quality products and customer service. As the company expanded, it faced rising freight costs, inefficiencies, and logistical challenges. To address these, ProFast partnered with MyCarrier TMS, transforming its supply chain operations. This case study highlights how the partnership reduced costs, improved efficiency, and positioned ProFast for scalable growth.

The Challenge

As a growing business, ProFast:

• Relied on a single carrier, limiting their shipping flexibility.
• Lacked visibility into carrier rates and transit options, creating inefficiencies when handling out-of-state shipments.
• Faced challenges with manual processes, including quoting, dispatching, and tracking shipments.
• Struggled with time-consuming coordination between departments, creating bottlenecks and frustration.
• Had to jump between multiple systems to manage the order-to-invoice process.

The Solution

Introduced to MyCarrier by a Saia representative in 2021, ProFast revolutionized its logistics operations by utilizing the platform's powerful features and tools:

Quoting:

• Live rate comparisons from multiple carriers in a single view.
• Real-time visibility into transit times and costs.
• Empowered warehouse and sales teams to independently access quotes.

Dispatching:

• Streamlined booking process with a single click.
• Auto generated PRO #s, BOLs, and labels.

Live Tracking:

• Real-time visibility into shipment statuses in a single view.
• Automated emails for sharing tracking updates directly with customers.

Reporting and Analytics:

• Comprehensive insights into shipment volumes and costs.
• Simplified onboarding of new carriers by providing detailed analytics.

NetSuite Integration:

• Seamless integration between MyCarrier and NetSuite for centralized order-to-shipment management.
• Enabled warehouse teams to complete shipping processes entirely within NetSuite.
• Eliminated duplicate entries and costly errors.
• Increased the number of orders they were able to get out the door.

Results

ProFast experienced significant improvements across their logistics operations:

Time Savings:

• Warehouse teams independently managed shipping without manual intervention from operations leaders.
• Reduced manual data entry and streamlined processes between departments.

Cost Efficiency:

• Gained flexibility and cost savings with a whole network of carriers instead of a single carrier.
• Improved margins by optimizing freight costs and controlling inbound shipments.

Scalability:

• Expanded customer reach by enabling efficient shipping to new regions.
• Managed increased shipment volumes, both outbound and inbound, with ease.

Customer Satisfaction:

• Faster responses to customer inquiries with live tracking and instant quotes.
• Improved transparency and reliability in their shipment processes.

How They Acheived ROI

• 35% Increase in Shipments: Achieved higher shipping capacity and efficiency since adopting MyCarrier.

• 30% Reduction in Monthly Freight Costs: Optimized carrier selection and streamlined logistics processes.

• 45 Hours Saved Monthly: Eliminated manual tasks, allowing teams to focus on core operations.