Service Metal’s Journey to Connected LTL Shipping

Company Background

Service Metal is a third-generation, family-owned master distributor of pipe fittings, flanges, and valves, supplying other distributors across the U.S. Their mission is built on core values: integrity, commitment, and urgency – values that are evident in their operations and vendor relationships.

The Challenge

Before MyCarrier, Service Metal faced several operational inefficiencies and pain points:

• Lack of real-time data and limited analytics for cost control.
• Clunky, slow TMS with high integration failure rates.
• Manual workflows for quoting, dispatching, invoicing, and tracking.
• Limited visibility and control over freight costs, despite freight being a significant line item on their P&L.
• Frequent disconnects between ERP and TMS, causing delays and rework across departments.

The Solution

After evaluating nine different TMS providers, Service Metal selected MyCarrier for its deep automation capabilities, seamless ERP integration, unrivaled affordability, and commitment to continuous improvement.

With MyCarrier, Service Metal now benefits from:

• End-to-End Visibility
  • Complete visibility from order to invoice.
  • Real-time tracking with automated customer updates.
  • The ability to instantly spot carrier invoice discrepancies.
  • Insightful analytics to manage freight spend proactively.
• Seamless ERP Integration
  • Live sync between MyCarrier and their ERP (SAP) eliminated manual entry and errors - freeing up time to focus on growth.
  • Hands-on support and tailored solutions, all with exceptional responsiveness.
  • Fast, efficient integration implantation with zero failure rates.
• Efficiency Through Automation
  • Automation across the entire order-to-invoice process.
  • Instant rate shopping and carrier selection and one-click-dispatch with auto generated PRO #s, BOLs, and labels.
  • Easy invoice management with all freight disputes handled directly within the platform - no emails required.
• Improved Cross-Department Collaboration
  • Logistics, accounting, IT, and warehouse teams aligned via one unified platform.
  • Workflow customization to support combined shipments and other edge cases.
  • Fast onboarding and system usability for staff at all technical levels.

The Results

Since implementing MyCarrier, Service Metal has achieved significant gains in cost savings and operational efficiency:

• 10% reduction in shipping costs.
• 40+ hours/week saved in order, shipment, and invoice processing time across all teams.
• Decrease of integration errors from 20% to zero.