Harman Company Simplified Their LTL Operations and Saved Hours Each Day

Company Background

Harman Company is a long-established industrial distributor supporting manufacturers with products, repairs, and turnkey services. With nearly seven decades in business, Harman’s team handles everything from quoting and order management to LTL shipping. As shipment volumes increased and customer expectations grew, the company needed a more efficient, accurate, and scalable way to manage freight.

The Challenge

Before MyCarrier, Harman’s shipping process was slow, inconsistent, and heavily manual. The team relied on a mix of 3PLs, individual carrier websites, and spreadsheet tracking — leading to:

• 7–9 minutes spent gathering a single quote.

• No easy visibility into transit times or interline carriers.

• Manual BOL creation and delayed PRO numbers, making tracking difficult.

• Duplicated data entry across systems and frequent billing errors.

• Constant internal requests for shipment updates.

• Limited reporting, making it hard to identify overspending or negotiate rates.

With more employees involved in shipping, these inefficiencies were increasingly costly.

The Solution

After a carrier recommendation, Harman adopted MyCarrier to consolidate and modernize its LTL operations. Key capabilities included:

• Instant, side-by-side multi-carrier quoting.

• One-click dispatching that replaced a 10-minute task with a 30-second workflow.

• Auto-generated BOLs, labels, pickup numbers, and PRO numbers.

• Live tracking with color-coded shipment statuses.

• Invoice Hub for automated freight bill uploads in one view and variance alerts.

• Advanced reporting for pricing, performance, and lane insights.

• A complete Acumatica ERP integration to eliminate errors and duplicate data entry.

• Multi-user access for Customer Service, Operations, the Controller, and Shipping.

The Results

• Significant Time Savings
  Shipping & Receiving saves about an hour per day, and the Controller saves 30–45 minutes daily in invoice auditing. Customer Service also saves time by accessing tracking and documents independently.

• Increased Accuracy & Reduced Errors
  MyCarrier’s automation and ERP integration reduced shipping mistakes by 50% year-over-year, eliminating issues caused by incorrect addresses, weights, or billing details.

• Better Data & Smarter Decisions
  Harman now uses reporting to measure real costs, evaluate carrier performance, and standardize what they charge customers. The shift from guesswork to clear data has improved operational consistency.

• More Shipments Without Higher Costs
  Harman increased shipments by 8% while keeping shipping costs almost flat — under 1% growth — a direct result of faster workflows and better carrier selection.

• Improved Customer Experience
  Automated tracking emails and real-time visibility reduce “Where is my shipment?” calls and help Customer Service respond instantly.

• Fast ROI
  With the Professional Plan and integration, Harman is on track to see full ROI within the first year.

  “If you’re shipping through a 3PL or doing it the old-fashioned way, you’re doing it wrong.” – Jason Bell, Operations Manager

Why it Matters

MyCarrier has transformed Harman Company’s shipping from a time-consuming burden into a modern, efficient, and scalable process. With fewer errors, faster quoting, and better visibility, Harman can focus more on serving customers and less on managing freight.