Zima Corporation Transforms Shipping: From Phone Calls to Instant Quotes with MyCarrier

Company Background

Zima Corporation is a custom equipment designer, manufacturer, and fabricator with three main divisions: wastewater treatment equipment, textile machinery, and custom fabrication services. Based in the U.S., the company supports municipalities, industrial facilities, and manufacturers by building highly specialized systems. With a busy shipping department handling both LTL and flatbed freight, Zima faced the challenge of managing growing shipment volumes while maintaining efficiency and meeting customer expectations.

The Challenge

Before implementing MyCarrier, Zima’s shipping department relied on a time-consuming, manual process to manage LTL shipments. Pain points included:

• Spending 15–20 minutes on the phone with carriers to get a single quote.

• Being placed on hold for 10+ minutes, sometimes getting disconnected and needing to restart the process.

• Repeating the process multiple times daily to compare rates, leading to 2–3 hours lost every day just on quoting and dispatching.

• Waiting until drivers arrived to generate PRO numbers, delaying paperwork for 20–30 outbound shipments at a time.

• Limited shipment visibility for customers, requiring constant follow-up calls and emails.

• Difficulty retrieving past shipment records when customers or project managers requested proof of delivery—even years later.

As demand grew, this outdated approach made it harder for Zima to keep up with orders and provide the fast, Amazon-like tracking their customers increasingly expected.

The Solution

Introduced to MyCarrier by Estes Express Lines, Zima adopted the platform to streamline its shipping operations. Key features included:

• Instant Multi-Carrier Quotes: One-click access to rates from all connected carriers in seconds, replacing hours of phone calls.

• One-Click Dispatching: Simplified scheduling with guaranteed pickup confirmation and locked-in rates.

• Auto-Generated Documentation: BOLs, labels, and PRO numbers instantly created—no more waiting for drivers.

• Live Tracking: Real-time shipment visibility that project managers and customers could access directly.

• Multi-User Access: Both the shipping manager and purchasing department could collaborate on outgoing and incoming shipments.

• Data Storage & Retrieval: Unlimited access to shipment history, searchable by PO or reference number, even years after delivery.

The Results

Since adopting MyCarrier, Zima Corporation has seen measurable improvements across its operations:

• Time Savings: Reduced dispatching time from 2–3 hours per day to just minutes. A shipment can now be quoted, dispatched, and documented in under two minutes.

• Operational Efficiency: Able to process 20–30 outbound LTL shipments in about 20 minutes—something previously impossible with manual methods.

• Customer Satisfaction: Real-time tracking links give customers the transparency they expect, reducing “Where’s my order?” inquiries.

• Scalability: The company can now handle higher shipment volumes with the same staff, fueling business growth.

• Cost Effectiveness: While exact figures weren’t disclosed, Clint McIntyre, Zima’s Shipping Manager, confirmed that MyCarrier “pays for itself and more” in both time and cost savings.

• Ease of Implementation: Team members were trained in under five minutes and can now use the system confidently—even as backups when Clint is out.

“Make the switch as soon as possible. You’ll save so much time, so much headache, and your customers will love the visibility. MyCarrier has been a blessing to Zima, and we’ll continue using it for the foreseeable future.” – Clint McIntyre, Shipping Manager & ISO Coordinator

Why it Matters

For Zima Corporation, MyCarrier has transformed shipping from a daily burden into a streamlined, efficient operation. The platform provides the scalability and visibility needed to compete in a customer-driven, fast-moving market. With faster turnaround times, accurate quotes, and reliable tracking, Zima has strengthened its customer relationships while freeing staff to focus on growth rather than paperwork.