AdFast Cuts Freight Discrepancies by Thousands Using Invoice Hub

Company Background

AdFast (Adhesives & Fasteners) is a North American manufacturer and distributor serving the construction, manufacturing, and transportation industries. Headquartered in Montreal, AdFast operates more than a dozen locations across Canada and the United States, with U.S. distribution centers in Missouri, Florida, Indiana, and New Jersey.

As the company continues expanding its U.S. footprint, coordinating shipping, invoicing, and carrier management across multiple locations became a critical operational priority.

The Challenge

Before MyCarrier, AdFast relied on a legacy shipping system that lacked visibility, flexibility, and detailed cost insight. Each U.S. location handled freight independently, making it difficult to:

• Track shipments across multiple locations in one place

• Quickly respond to customer requests for quotes and tracking

• Identify accessorial charges and carrier overbilling

• Compare what customers were quoted versus what carriers actually charged

• Give accounting teams clear insight into freight costs

Invoices were processed centrally in Canada, often without full context into original quotes or shipment details — allowing unexpected charges to slip through unnoticed.

As shipment volume increased, these blind spots became costly.

The Solution

AdFast transitioned to MyCarrier to centralize shipping operations across all U.S. locations. The platform provided instant access to quoting, dispatching, tracking, reporting — and most importantly, Invoice Hub, which delivered long-missing cost transparency.

Key capabilities included:

• Fast, side-by-side carrier quoting for responsive customer service

• Centralized tracking across all U.S. locations

• Calendar-based shipment visibility for quick lookups

• Invoice Hub to compare quoted rates against final carrier invoices

• Accessorial charge visibility to identify overbilling

• Multi-location, multi-user access for operations, shipping, and accounting

The Results

Thousands of Dollars Saved With Invoice Hub
Once Invoice Hub was implemented, AdFast immediately uncovered unexpected carrier charges — including residential fees, reweighs, and other accessorials that had previously gone unnoticed.

Within weeks, the company reduced freight overcharges by thousands of dollars, cutting discrepancies from nearly $10,000 down to around $1,000 — and continuing to drive that number lower.

“It didn’t save us a couple hundred dollars — it saved us thousands.”

– Calli Lafolette, U.S. Operations Coordinator

Stronger Cost Control & Carrier Accountability
Invoice Hub gave AdFast the ability to:

• See exactly what was quoted vs. what was billed

• Identify repeat carrier issues

• Make informed decisions about carrier selection

• Educate teams on proper weights, dimensions, and delivery details

As a result, AdFast adjusted carrier usage and improved shipping accuracy across locations.

Centralized Visibility Across All Locations
With MyCarrier, leadership can now monitor shipments, costs, and performance across all U.S. facilities — even stepping in remotely when staffing gaps occur. This flexibility has helped prevent disruptions when employees are out or roles change.

Faster Quoting & Improved Customer Experience
Quoting that once took significant time is now completed in minutes, allowing teams to meet the fast-paced demands of construction customers who expect quick answers and accurate delivery timelines.

Easy Adoption & Ongoing Support
Despite limited prior LTL experience, AdFast found MyCarrier easy to implement and train across teams. Real-time support — including live chat with real people — ensured questions were resolved quickly without slowing operations.

Why it Matters

For AdFast, MyCarrier isn’t just a shipping platform — it’s a cost-control and visibility tool. Invoice Hub eliminated guesswork, exposed hidden charges, and gave the company confidence that freight spend is accurate, accountable, and aligned with customer pricing.

As AdFast continues expanding in the U.S., MyCarrier provides the structure, insight, and scalability needed to grow without losing control of shipping costs.