Best Veterinary Solutions Cut Costs by 30% with Direct-to-Carrier LTL Shipping

Company Background

Best Veterinary Solutions (BVS) is a leading provider of products that support the poultry industry — supplying farms with pesticides, insecticides, antibiotics, nutritional supplements, and other essential materials. With rapid growth over the past several years, including a newly built facility in Siloam Springs, BVS has been expanding its operational footprint to better serve customers across multiple regions.

Although the company employs many highly skilled team members with deep expertise in animal science, transportation logistics was an area that needed modernization as shipment volume increased and customer expectations rose.

The Challenge

Before implementing MyCarrier, BVS relied on outdated and highly manual processes for all LTL shipping. This included:

• Using a shared Excel sheet to log each shipment’s quote, reason, and billing status.

• Calling or emailing Old Dominion — their only LTL carrier — for every quote.

• Waiting hours for rate responses, slowing decision-making.

• Comparing invoices manually and frequently dealing with discrepancies.

• No automated BOL generation, requiring the use of third-party tools or handwritten forms.

• Limited visibility into tracking, on-time performance, or historical data.

• Minimal analytics to evaluate carrier performance or negotiate better rates.

• Difficulty managing 500+ monthly shipments across nine locations with 30 different users involved.

The result was slower operations, inconsistent decision-making, higher costs, and little data transparency — all of which became more painful as the company scaled.

The Solution

Introduced by Averitt Express, MyCarrier provided BVS with the modern, centralized transportation platform they needed. The team quickly adopted MyCarrier across purchasing, finance, warehouse operations, and transportation. Key benefits included:

• Instant Multi-Carrier Quotes — Side-by-side comparisons that replaced hours of phone calls and emails.

• Data-Driven Carrier Selection — Visibility into cost, service, and on-time performance for smarter decision-making.

• One-Click Dispatching — Auto-generated BOLs, labels, and documentation the moment a shipment was booked.

• Live Tracking — High tracking rates and real-time visibility for both internal teams and customers.

• Quick BOL Tool — A fast alternative to third-party BOL generators, even for shipments not dispatched through the platform.

• Advanced Reporting — Insights into lowest vs. highest quotes, cost savings, carrier performance, shipment volumes, and trends.

• Invoice Hub — Consolidated billing, auditing, and dispute management that eliminated BVS’s outdated shared Excel workflow.

• Multi-User Collaboration — 30 team members across nine locations using the same system with consistent transparency.

The Results

Since adopting MyCarrier, Best Veterinary Solutions has achieved transformative operational improvements:

Significant Cost Savings

• An estimated 25–30% reduction in LTL costs, with even greater savings expected as more carriers prove consistent service quality.

• The company still prioritizes service over cost — choosing the lowest carrier only 49% of the time — but even with that balance, savings remain substantial.

Massive Time Savings

• Shipment quoting and dispatching now take minutes instead of hours.

• Invoice Hub has cut billing and auditing workflows to less than half the previous time, eliminating the need for shared spreadsheets.

• Team members reclaim 30+ minutes per day each, allowing more time for strategic, impactful work.

Improved Customer Experience

• High tracking visibility enables instant answers for customers and sales reps.

• Consistent on-time performance driven by data-backed carrier choices.

• Better service reliability strengthens customer relationships and retention.

Scalability & Growth

• With 20–30% YOY growth, MyCarrier enables BVS to scale without needing to expand its fleet or staff at the same rate.

• The platform supports expansion into new regions and facilities while maintaining service levels.

Better Carrier Relationships

• Direct carrier relationships improve transparency and prevent the common 3PL issues with hidden markups or shifting rates.

• MyCarrier aligns with BVS’s preference to keep profit margins with carriers — promoting healthier service and reinvestment.

Why BVS Chose Direct Carrier Relationships — And Why it Matters

For Best Veterinary Solutions, MyCarrier has become an essential extension of their transportation operation. It provides the automation, transparency, and data intelligence needed to support a fast-growing, customer-first business. The platform empowers every department — purchasing, finance, operations, and transportation — to collaborate seamlessly while making smarter, faster decisions.

MyCarrier has reduced costs, sped up workflows, strengthened carrier relationships, and helped BVS scale responsibly without compromising service quality.

A key differentiator for Best Veterinary Solutions is Bobby’s decision to move away from 3PLs and toward direct carrier relationships through MyCarrier. With 25 years in transportation — much of it on the carrier side — Bobby had seen firsthand how 3PL markups and margin compression can negatively impact the industry:

• When 3PLs take a portion of carrier margins, carriers have less ability to reinvest in equipment, technology, tracking, and driver quality.

• Over time, this leads to higher long-term costs, despite short-term savings.

• Direct relationships, supported by a platform like MyCarrier, preserve carrier profitability — enabling better service, faster innovation, and healthier industry economics.

By choosing a model that keeps more revenue with carriers while still providing full transparency and competitive rates, BVS supports a more sustainable supply chain. At the same time, the company retains negotiating power, better data, and stronger long-term partnerships.

This philosophy not only benefits Best Veterinary Solutions, but a                                                 lso supports the broader freight ecosystem — helping ensure better reliability and service for years to come.