How D&M Coatings Cut Shipping Costs by 30% While Scaling with MyCarrier

Company Background

D&M Coatings, a Florida-based provider of environmentally friendly coatings for ductile iron fittings, serves customers across six states in the Southeast. With a small but dedicated team of under 15 employees, the company faced the challenge of keeping up with fast-moving orders, tight contractor deadlines, and growing demand — all while controlling shipping costs.

The Challenge

Before implementing MyCarrier, D&M Coatings relied on a manual, paper-based shipping process. This included:

• Handwritten or typed BOLs that were sometimes illegible or poorly formatted.

• Faxing documents to clients, which was time-consuming and unprofessional-looking.

• Visiting multiple carrier websites to request and wait for quotes.

• Filing cabinets full of shipment records that were tedious to search.

• Limited ability to compare pricing and delivery times, leading to higher costs.

With increasing shipment volumes and customers expecting Amazon-like tracking, the inefficiencies were becoming costly — both in time and money.

The Solution

Introduced by Southeastern Freight Lines, MyCarrier provided D&M Coatings with a centralized platform to manage all shipping tasks in one place:

• Instant, side-by-side carrier quotes for better decision-making.

• Auto-generated BOLs, labels, and PRO numbers to eliminate manual paperwork.

• Live tracking to keep customers informed in real time.

• Advanced reporting for quick cost analysis and performance insights.

• Multi-user access for seamless collaboration between office staff and warehouse team.

The Results

Since adopting MyCarrier, D&M Coatings has achieved significant operational and financial benefits:

• Cost Savings: Reduced shipping costs by at least one-third — in some cases saving over $300 per shipment.

• Time Savings: Shipping paperwork now takes minutes instead of hours, with shipping days ending by 2–3 PM instead of 4–5 PM.

• Improved Customer Experience: Contractors get real-time tracking, reducing “Where’s my order?” calls and allowing projects to start on time.

• Carrier Optimization: Southeastern Freight Lines secures over 80% of their market share, thanks to competitive rates and seamless integration.

• Scalable Growth: Their company has increased shipping volume while reducing costs — even as overall business has grown rapidly.

“Not only have we increased business, but our shipping costs haven’t gone up. They’ve actually gone down.” – Joy Schimborski

Why it Matters

For D&M Coatings, MyCarrier has leveled the playing field with larger competitors. Faster turnaround times, accurate quotes, and streamlined processes have made them a more reliable partner for their customers — and freed up hours each week for the team to focus on growth.