William R. Hill & Company Eliminates Freight Risk With Built-In Insurance.

Company Background

William R. Hill & Company is a specialty distributor of empty glass bottles and jars, supplying distilleries, wineries, breweries, canning companies, hospitals, and correctional facilities across the East Coast and beyond. As a small but growing business shipping fragile products from multiple locations, the company depends on reliable logistics, fast issue resolution, and strong customer trust.

Kaley, the company’s Logistics Coordinator, manages quoting, dispatching, tracking, and issue resolution for shipments moving out of facilities in Virginia, Texas, New Jersey, and Arkansas — often handling 10–15 quotes per day while monitoring active shipments.

The Challenge

Before adopting MyCarrier, William R. Hill & Company relied on phone calls, carrier websites, and manual tracking. While time-consuming, the bigger risk was financial exposure from damaged freight.

Shipping empty glass bottles comes with inherent risk. When damage occurred:

• Carrier claims could take months — or even years to resolve

• There was no guarantee of recovery

• Customer relationships were strained during long claim disputes

• The company often had to absorb losses or delay making customers whole

For a small business shipping fragile goods, this uncertainty created both financial risk and operational stress.

The Solution

After moving to MyCarrier, William R. Hill & Company gained a centralized platform to manage quoting, dispatching, documentation, and tracking — but the most impactful change came from integrated freight insurance through Loadsure.

Key capabilities included:

• Instant, side-by-side carrier quotes for better decision-making

• One-click dispatching with immediate confirmation

• Auto-generated BOLs and PRO numbers for clean, professional pickups

• Real-time tracking to prioritize issues before they escalate

• Integrated Loadsure insurance for fast, reliable claims resolution

• Multi-user access to support collaboration across logistics and accounting

The Results

Fast, Stress-Free Claims Resolution
When damage occurs, Loadsure has transformed how William R. Hill & Company responds:

• Claims are resolved in days instead of months

• Loadsure handles the back-and-forth with carriers

• Customers are made whole quickly

• The company recovers losses without financial uncertainty

  “If you file a claim without insurance, you could be waiting months to years. With Loadsure, it’s days. That peace of mind is priceless.”

  — Kaley Tomkins, Logistics Coordinator

Major Cost Savings Through Protection
Insurance has saved the company significant money by eliminating unrecoverable losses. Instead of questioning whether funds will be recouped, the team can move forward confidently — knowing damaged freight won’t result in long-term financial impact.

Improved Customer Experience
Even when something goes wrong, customers are reassured knowing issues are handled quickly and professionally. Faster resolutions preserve trust and strengthen long-term relationships.

Time Savings & Operational Efficiency
Beyond insurance, MyCarrier saves Kaley an estimated 10–15 hours per week through faster quoting, automated documents, centralized tracking, and instant access to shipment history.

Peace of Mind for Fragile Freight
For a company shipping glass daily, insurance is no longer an afterthought — it’s a strategic advantage that protects margins, customers, and reputation.

Why it Matters

For William R. Hill & Company, MyCarrier isn’t just a shipping tool — it’s a risk management solution. The combination of automation, visibility, and especially insurance coverage allows the business to ship fragile freight with confidence.

Loadsure removes uncertainty from an otherwise unpredictable part of logistics, allowing the team to focus on growth instead of claims.