Increasing Scalability and Optimizing Operations with MyCarrier

Background

With a growing customer base, Chike Nutrition was on the lookout for a user-friendly tool that could deliver value across multiple departments, help control shipping costs, and cater to their expanding needs.

Challenge

Chike Nutrition, a rapidly growing manufacturer of protein coffee and teas, was frequently adding labor to meet their rising customer demands at the execution level. Limited IT resources were hindering their supply chain visibility and control, making scalability difficult in a competitive marketplace.

Solution

To address these challenges, Chike Nutrition implemented the MyCarrier Professional Plan with MyIntegrations, Advanced Analytics, and MyInvoiceHub add-ons. This solution established a central control tower - providing automation, efficiency, and enhanced visibility from order execution to the freight audit process (and everything in between).

Results

The implementation of MyCarrier delivered significant hard cost savings, offering a complete return on investment after only 3 months of use. The enhanced visibility and efficiency enabled them to double their monthly shipments without increasing costs. Significant labor reduction was achieved across the order execution layer as well as the freight audit and payment (FPA) process.

How They Achieved ROI

• $25,500 in hard cost savings in the first year
• $800 per month saved on labor allocation for order execution
• $2,400 per month saved on FPA labor reduction
• $8,240 per month identified and resolved in cost overcharges due to billing errors

Additional Benefits

Not only has MyCarrier provided tangible cost savings and increased efficiency, but it also improved the customer experience through faster delivery times and better tracking capabilities. This helped Chike Nutrition build a strong reputation for reliability and promptness in fulfillment.

Measurable Outcomes

• Order-to-invoice Automation: Bridged the gaps between processes and departments with end-to-end automation.
• Powerful ERP Integrations: Benefited from a real-time connection between MyCarrier and Shopify, eliminating errors and increasing efficiency.
• Financial Solutions: Gained a single source of financial truth with fast, accurate freight auditing and variance resolution.
• Comprehensive Data and Reporting: Discovered major cost-saving opportunities through actionable data and reporting.
• Real-time Tracking: Tracked shipments across all carriers from a single dashboard, increasing visibility both internally and for their customers.

Conclusion

In summary, implementing MyCarrier has allowed Chike Nutrition to streamline its supply chain operations, reduce costs, and improve customer satisfaction. With the ability to scale their business without increasing labor or shipping costs, Chike Nutrition is now well-equipped to meet the demands of a growing market. MyCarrier has proven to be an invaluable tool for any company looking to optimize its supply chain and successfully scale in today's competitive market.