Getting Shipments Out the Door Faster While Reducing Costs

Background

Impression Solutions LLC, the largest Kyocera distributor in the nation, faced major challenges in scaling their operations due to manual processes and limited visibility. By partnering with MyCarrier, they automated their end-to-end shipping process, resulting in faster processing times, better decision-making, improved customer satisfaction, and substantial cost savings.

Challenge

Impression Solutions was bogged down by manual processes that were not scalable. Their shipping team spent up to 30 minutes quoting each shipment across multiple carriers, which impeded their ability to focus on higher-value tasks. This lack of efficiency extended to their visibility and invoice accuracy, both internally and for customers who demanded faster and more precise shipment information.

Additionally, the company lacked knowledge about the correct shipping lanes, pricing, and carrier partnership strategies, which hindered their ability to scale.

Solution

In 2019, Impression Solutions collaborated with MyCarrier to tackle these challenges. By leveraging MyCarrier's Professional Plan alongside MyIntegrations, Advanced Analytics, and MyInvoiceHub add-ons, they now operate at the highest level of efficiency.

The partnership has provided automation, enhanced visibility, and increased productivity from order execution to the freight audit process.

Results

The implementation of MyCarrier yielded impressive results:

Faster Processing Times
Impression Solutions drastically reduced their quoting time from 30 minutes per carrier to mere seconds, saving up to 5 hours daily. This enabled the team to focus on picking, packing, and shipping products more efficiently. They now offer same-day service nearly every day, significantly enhancing customer loyalty.

Enhanced Workforce Efficiency
With all necessary information readily available, the entire team can make informed decisions quickly without managerial oversight, accelerating order processing and improving customer satisfaction.

Better Carrier Relationships
Automated processes and accurate data allow Impression Solutions to strengthen relationships with carriers, negotiate better rates, and ultimately save money. This systematic approach pushes down prices, benefiting both the company and its customers.

Improved Financial Accuracy
MyInvoiceHub provides complete visibility into expected versus actual spend, reducing errors and accessorial charges. This transparency has made the company better partners for their carriers and improved their financial accuracy.

Elimination of Gaps Between Modes and Processes
Integrating MyCarrier with their ERPs (Sage and Shiptec) empower Impression Solutions to easily manage parcel, LTL, and FTL shipping in one place. With these real-time connections, they can share valuable information with customers immediately, streamlining communications and improving customer relationships.

How They Achieved ROI

• Shipment Volume: Achieved a 15% increase since implementing MyCarrier.
• Labor Reduction: Saved 150 hours per month on their shipping process.
• Elimination of Overcharges: Identified and resolved thousands of dollars in invoice errors per month.

Additional Benefits

MyCarrier not only provided tangible cost savings and increased efficiency but also enhanced customer experience through better data, faster delivery times, and improved tracking capabilities. This helped Impression Solutions build a strong reputation for reliability and promptness in fulfillment.

Measurable Outcomes

• Order-to-invoice Automation: Reduced labor costs and bridged gaps between processes, departments, and modes with end-to-end automation.
• Powerful ERP Integrations: Real-time connection between MyCarrier, Shiptec, and Sage, eliminating errors, increasing efficiency, and supporting multiple modes of transportation.
• Financial Solutions: Single source of financial truth with fast, accurate freight auditing and variance resolution.
• Comprehensive Data and Reporting: Uncovered major cost-saving opportunities through actionable data.
• Real-time Tracking: Tracked shipments across all carriers from a single dashboard, increasing internal and customer visibility.

Conclusion

Implementing MyCarrier has enabled Impression Solutions to optimize its supply chain operations, lower costs, and enhance customer satisfaction. Impression Solutions has gained a competitive edge by scaling their business while simultaneously lowering labor and shipping costs. 
MyCarrier has proven to be an invaluable tool for any company looking to streamline its supply chain and successfully scale in today's competitive market.